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New Sewage rates take effect January 1st, 2024. This will be reflected on the April 2024 billing, as that billing covers January through March.
April (covers January through March)
July (covers April through June)
October (covers July through September)
January (covers October through December)
Quarterly bills are due within 30 days of billing. The City of Superior does not offer payment plans. Late fees are assessed at 1% per month on the outstanding charges.
New - Expanded Payment Options Starting February 28th, 2024!
Customers who would like to sign up for automatic payments via their checking or savings account have two options.
- Sign up using our online portal.
- Turn in a physical form. You can find the form here: Automatic Payment Form. This form may be emailed, mailed, or dropped off. If you would like us to sign you up for automatic payment via your debit/credit card, you may also use this form.
Payments over the phone can now be made by calling 1-866-782-0050. Have your utility bill account number handy.
Web Portal Payment
Payments can be made in multiple different ways through the Utility Billing Online Portal linked above!
Assessment InformationOnce per year, the City of Superior turns over any unpaid utility charges to be assessed against the property taxes. The service period ends in June each year. The assessment period for most customers is generally from July of last year through June of the current year. Any unpaid charges, late fees associated with these charges, and a 10% penalty may be assessed against the property taxes.
Dates to RememberOctober 31st - Payments for past due balances must be received by October 31st to avoid a 10% penalty.
November 1st - A 10% penalty is added to any delinquent balance. You may pay off your account balance in full including the 10% penalty to avoid having the charges assessed against your property taxes until November 15th.
November 16th - Delinquent balances are turned over to the County and removed from the utility billing system. As of November 16th, no payments will be accepted by the Finance Department towards any past due balance. Delinquent amounts may only be paid on your property taxes. Payments received after November 15th will be applied against current unpaid balances.
Sewage Credit RequestsCustomers may request a sewage credit for indoor/outdoor leaks, outdoor usage such as filling a swimming pool, and for refunds of overpayment. Credits for leaks and outdoor usage are only approved if the water does not enter the sewer system. For example, a running toilet does not qualify for a credit since the water still goes to the waste water treatment plant to be treated. Customers requesting a sewage credit must have a history of accurate readings. Estimated readings cannot be used to determine credits. Credits may be applied for one time per year and may not exceed a six month period. Please visit the City of Superior Sewage Credit Policy and Application for Sewage Billing Adjustment Form.
Tenant BillingUnless otherwise arranged, utility bills are sent to property owners. Landlords who want to have services billed to their tenants may visit the Owner-Tenant Billing Form and Policy. Submission of this form requires a $25.00 administrative fee to bill your tenant and may not be submitted electronically. For this administrative fee, your tenant will received quarterly bills, you will receive either mailed or emailed copies of the quarterly bills and be notified within 14 days of your tenant becoming past due. The tenant will continue to be billed until the account is either paid or the past due balance is assessed to the property taxes. When a new tenant moves in, you will need to submit a new Owner-Tenant Billing Form and return with the administrative fee.
Utility Billing History
In January 2014, the City of Superior began billing sewage bills on a quarterly basis. From July 1995 - December 2013 these fees were billed by Superior Water, Light, and Power (SWL&P) as part of the monthly utility billing as a convenience to customers and to the City. Due to upgrades to the company's billing system, it was no longer possible for SWL&P to provide the sewage billing service.
In January 2015, the semi-annual stormwater bill was changed to quarterly and added to the utility bill along with quarterly recycling fees.
In January 2016, garbage fees were added to the quarterly billing.
- What is my bill based on?
- Are my charges itemized?
- Can I get one bill for a group of my properties?
- Who do you send the bills to?
- Will you bill by commercial tenant?
- Will you bill my residential tenant?
- Can I make payments on my bill if I cannot pay off the total by the due date?
- Where can I get more information?